Refund policy

Returns

Returns are eligible for up to 15 days after receiving your order. After the 15th day, your order will no longer be eligible for a return. We do offer exchanges for store credit for up to 30 days after receiving you order. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards, some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@unuheritage.store.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same or different item, send us an email at support@unuheritage.store and we'll provide the additional steps to process your exchange. Note, if the new item desired is of greater value than the original, the customer is responsible for paying the difference. On the other hand, if the new item is of lesser value than the original item, a refund of the difference will be issued back to the customer's original method of payment. Exchanges are eligible for up to 30 days after receiving you order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.